Terms of Purchase – Cartersn
These Terms of Purchase govern all orders placed through Cartersn (www.cartersn.com) for baby, kids, and toddler clothing. By placing an order with us, you agree to the following terms and conditions.
1. Order Placement and Acceptance
- All orders are subject to availability and acceptance by Cartersn. We reserve the right to refuse or cancel any order for reasons including but not limited to product unavailability, pricing errors, or suspected fraud.
- Upon placing an order, you will receive an order confirmation email with details of your purchase. This confirmation does not constitute acceptance of your order; acceptance occurs when we ship your items.
2. Pricing and Payment
- All prices displayed on our website are in United States Dollars (USD) and include applicable taxes, unless otherwise stated.
- We accept major credit cards (Visa, Mastercard, American Express, Discover) and other secure payment methods as indicated at checkout.
- Payment must be completed in full at the time of order placement. Failure to provide valid payment information may result in order cancellation.
3. Shipping and Delivery
- Processing Time: Orders are typically processed and shipped within 1–3 business days of payment confirmation.
- Delivery Time: Once shipped, delivery is estimated to take 6–12 business days, regardless of domestic or international destination. This timeframe is an estimate and may be affected by factors beyond our control (e.g., customs delays, weather, or carrier issues).
- Shipping Updates: You will receive a tracking number via email once your order ships, allowing you to monitor delivery progress.
- 加急配送 (Expedited Shipping): Currently, we do not offer expedited shipping options. All orders are shipped via standard delivery with the timeline outlined above.
4. Returns and Refunds
- Return Policy: We accept returns of unused, unwashed, and undamaged items within 60 days of delivery. Items must be in their original packaging with tags attached.
- Return Process: To initiate a return, contact our customer service team at [email protected] with your order number and reason for return. We will provide instructions for returning the item(s).
- Refund Processing: Once we receive and inspect your returned items (and confirm they meet our return criteria), we will issue a refund to your original payment method within 5–10 business days. Refund timelines may vary based on your bank or payment provider.
- Exceptions: Customized items, personalized products, or items marked as “final sale” are not eligible for return or refund.
5. Intellectual Property
All content on Cartersn (including product images, descriptions, logos, and trademarks) is the property of Cartersn and protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.
6. Limitation of Liability
Cartersn shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or services, including but not limited to delays in delivery, product defects, or loss of use. Our total liability for any claim related to your order shall not exceed the total amount paid for the items in question.
7. Changes to Terms
We may update these Terms of Purchase from time to time. The most current version will be posted on our website with a revised “Last Updated” date. Your continued use of our site or placement of orders constitutes acceptance of the updated terms.
8. Contact Us
If you have questions about these Terms of Purchase, please contact us at:
Last Updated: August 19, 2025