Refund Policy – Cartersn

At Cartersn, we want you to be completely satisfied with your purchase of baby, kids, and toddler clothing. This Refund Policy outlines the terms and procedures for requesting a refund, ensuring a transparent and straightforward process for our customers.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item(s) must be returned within 60 days of the delivery date.
  • The item(s) must be in their original, unused, unwashed, and undamaged condition, with all original tags and packaging intact.
  • The return must include a valid proof of purchase (e.g., order confirmation email, packing slip).

Exceptions: The following items are not eligible for refunds:

  • Customized or personalized products.
  • Items marked as “final sale” at the time of purchase.
  • Items that have been worn, washed, damaged, or altered by the customer.

2. How to Request a Refund

To initiate a refund, please follow these steps:

  1. Contact Customer Service: Reach out to our team at [email protected] with your order number, the reason for the return, and photos of the item(s) (if applicable). This helps us process your request efficiently.
  2. Receive Return Instructions: Our team will review your request and provide detailed instructions on how to return the item(s), including the return address.
  3. Ship the Item(s): Send the eligible item(s) back to us using a trackable shipping method. You are responsible for the cost of return shipping, unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
  4. Inspection of Returned Items: Once we receive your return, our team will inspect the item(s) to confirm they meet the eligibility criteria. We will notify you via email once the inspection is complete.

3. Refund Processing

  • If your return is approved, we will issue a refund to the original payment method used for the purchase.
  • Refunds are processed within 5–10 business days after we approve the return. The exact timing may vary depending on your bank or payment provider, as some institutions take additional time to reflect the refund in your account.
  • All refunds are issued in United States Dollars (USD), consistent with the currency used for the original purchase.
  • Shipping costs paid at the time of purchase are non-refundable, unless the return is due to an error on our part.

4. Partial Refunds

In some cases, we may issue a partial refund. This typically applies to:

  • Items that are returned with minor damage (e.g., missing tags but otherwise unused).
  • Items that show signs of minor wear not caused by misuse.

The amount of the partial refund will be determined based on the condition of the item(s) and will be communicated to you before processing.

5. Cancellations

If you wish to cancel an order before it ships, please contact us immediately at [email protected]. If the order has not yet been processed, we will cancel it and issue a full refund to your original payment method within 5–10 business days. Once an order has shipped, our standard return and refund policy applies.

6. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact our customer service team at:

[email protected]

Last Updated: August 19, 2025